Call Centre
Customer support you can rely on. Every time.
Complicated phone systems get in the way of your customers. Ours gets out of the way.
See everything from one screen
Incoming vs outgoing calls, queued callers, unanswered calls, busy agents, call distribution and talk time.
Listen in
Monitor conversations to make sure service levels are met.
Help any agent instantly
Supervisors barge in without waiting for the agent.
Whisper coaching
Guide new agents live without the caller hearing.
Call recording
Set up from the dashboard, with storage location and retention you choose.
Supervisors
Every queue, every agent, one view.
Spot a growing queue, step in on a difficult call or coach a new agent, all from your dashboard.
Ready to upgrade your call centre?
Book a personal walkthrough and see how CompanyTone fits the way your team works.