Features
Everything a modern business phone system should do
Every feature is included on every plan. No add-on fees, no per-feature pricing.
Phone system essentials
Generous user allowance
Every plan includes at least five users per simultaneous call, and the allowance grows with larger plans. Call recording, forwarding, IVR, voicemail and music on hold are all included.Voicemail
Listen on your phone or get recordings emailed to you.Call transfer
Blind or attended transfer, so callers always reach the right person.Advanced call forwarding
Rules for every situation: to a colleague, your mobile, voicemail or a recorded message.Digital receptionist (IVR)
Welcome callers with a custom message and route them automatically.Call screening
Callers identify themselves before you decide to answer.Call recording
Record all or selected extensions for quality, compliance and accountability.Ring groups
One number rings a whole team, in order or all at once.Central phonebook
Company-wide contacts, built into the phone system.Dedicated direct numbers
Direct lines for executives and critical teams, bypassing the front desk.Local numbers
Get local phone numbers for the areas you serve, all ringing into one managed phone system.Missed-call email alerts
Caller ID, time, date and ring duration, straight to your inbox.Paging and intercom
Instant announcements to one person or a whole group.Low-bandwidth audio
Audio compression keeps calls clear on slow connections.Call parking and pickup
Park a call and pick it up from any phone.
Call centre power
Call queues
Answer callers in order and report on answered, abandoned, wait time and talk time to keep SLAs in check.Queue wallboard
A real-time, single-screen view of waiting callers, talk time, answered and abandoned calls and busy agents.Whisper
Coach new agents live without the caller hearing.Barge in
Join a call directly when an agent needs help.Listen in
Monitor conversations to keep quality high.Manager switchboard and call reporting
See every call, queue and agent at a glance and report on performance by team.
Collaboration and meetings
Web meetings
HD audio and video meetings in the browser with screen sharing and remote control. No plugins.Conference calls
Instant conference bridge, PIN-protected or open.Presence and chat
See who's available, then call, video or chat without breaking anyone's flow.Click-to-meet
A one-click meeting link for your website or email signature.Mobile and desktop apps
Windows, macOS, iPhone, iPad and Android.CRM integration
Works with the CRMs listed on the Integrations page, with custom add-ons built free.Secure site-to-site VPN
A 256-bit IPSec VPN connects the phone system to your network, even in regions where VoIP is blocked.
Want to see it in action?
Book a personal walkthrough and see how CompanyTone fits the way your team works.